TOUR BOOKING GUIDE

I. HOW WE WORK & HOW TO BOOK A TOUR

If you are interested in one of the itineraries shown on our website AMIGOGROUP.VN, or a special tour to suit your needs, do please give us a call +84 905 134 348 or email us at info@amigogroup.vn, phuong.gso@gmail.com. We will immediately assess flight availability for the dates you wish to travel in Central Vietnam/ Vietnam. We will ask for the names of all the travellers, as shown on their passports. This will allow us to option flights for those dates. There is no cost or obligation to you for this service, and it allows us to discuss your itinerary in the knowledge that the flights are available.

When we have agreed your itinerary with you, we will make a quotation. In general the quotation will include all your flights, hotels, transfers, transport, guides, local guides, entrance fees and some meals.

If you wish to accept the quotation, you may pay by credit card or bank transfer. If your date of departure is less than 60days away, we must ask for the full amount. If longer, you may pay the full amount, or a deposit as agreed between us. In general, we will ask for a deposit sufficient to cover the cost of your flights: please note that flights cannot normally be changed or refunded once confirmed.

Tour booking guide -Travel with amigogroup.vn
Tour booking guide -Travel with amigogroup.vn

TOUR BOOKING GUIDE

II. BOOKING AND CONDITIONS/TERMS IN THE AGREEMENT BETWEEN AMIGO INTERNATIONAL CO., LTD AND CLIENTS/TRAVEL AGENTS

BOOKING AND CONDITIONS

1.OPERATIONS

A Dedicated english speaking staff will be assigned by AMIGO INTERNATIONAL CO., LTD to be in charge of your clients/travel agents operations.

AMIGO INTERNATIONAL CO., LTD will provide a 24-hour emergency contact number. This is to be used by your clients/travel agents staff exclusively in case of emergency.

AMIGO INTERNATIONAL CO., LTD will reply to any correspondence and requests from any business within 24 hours except during weekends and public holidays.

For each roundtrip, specific sheets of the detailed program will be provided by AMIGO INTERNATIONAL CO., LTD mentioning contacts and addresses of hotels, restaurants, mileage and time of distance between all the stopovers, sites, museums and approximate time of visits.

2.MEET AND GREET SERVICES & LOCAL REPRESENTATION

All clients will be met on arrival with your travel agents identification; materials such as signboards and clip-boards and banners will be provided by your travel agents and renewed according to needs; at all times should the materials to be clean and in very good condition.

All clients are assisted with lost baggage if necessary directly at the airports. English speaking representatives in clean uniforms is assigned to meet and assist clients upon request.

3.TRANSFER / TRANSPORT / AIRPORT PICKUP

All vehicles used for your clients are fully licensed, tidy, clean, safe and fully maintained in full working order including air conditioning depending on your clients wishes. AMIGO INTERNATIONAL CO., LTD will provide a car for 1 to 2 passengers, a van for 3 to 7 passengers, a bus of 29 or 35 seats for 8 to 14 passengers or a large coach of 42 seats for 15 to 40 passengers. Vehicles with folding seats are strictly forbidden for the transportation of any your clients. Your clients will always be provided with the highest quality of vehicles in each city/area.

4.ROUNDTRIPS/TOURS

All roundtrips and tours are escorted by either a fluent comprehensible english speaking guide or another language speaking guide depending on what has been published and agreed in the confirmed booking.

5.COMPLAINTS FROM GUESTS

Should any complaints from clients arise, you will contact us AMIGO INTERNATIONAL CO., LTD as soon as the complaints are received, AMIGO INTERNATIONAL CO., LTD provides a written confirmation of receipt within 2days of receipt of the complaint and within 7days a final answer on the complaint. Compensation and question of who is wrong will be dealt with case by case as the compensation, if needed.

6.RESERVATIONS

All tours and services can be booked directly with our office in Central Vietnam:

AMIGO INTERNATIONAL CO., LTD

48 Duong Ba Trac street, Hai Chau district, Danang city, Vietnam

Hotline (+84) 905 134 348 / (+84) 905 664 348 (call us at anytime)

Viber/zalo: (+84) 905 134 348 , fanpage: @amigogroup

Email: phuong.gso@gmail.com, info@amigogroup.vn / Website: www.amigogroup.vn

7.RATES/ VALIDITY

All rates are quoted net to Travel Agents in U.S. Dollars or VIETNAM DONG at current rates of exchange and are subject to change without prior notice. All rates are valid from the confirmed booking agreed between AMIGO INTERNATIONAL CO., LTD AND CLIENTS/TRAVEL AGENTS.

8.PAYMENT

Full prepayment by bank transfer must be received at least FOUR weeks (applied for package tour) and at least ONE week (applied for LAND SERVICES ONLY) before the commencement of services to our bank accounts as follows.

8.1 OUR BANK ACCOUNT IN VND ( Vietnam Dong)

Account name: AMIGO INTERNATIONAL CO., LTD
Bank name: VPBANK DANANG BRANCH, DANANG CITY, VIETNAM
Account Number: 32345678 

8.2 OUR BANK ACCOUNT IN USD ( US DOLLARS)

Account name: AMIGO INTERNATIONAL CO., LTD
Bank name: VPBANK DANANG BRANCH, DANANG CITY, VIETNAM
Account Number: 63322555CIF: 641310

9.CANCELLATIONS

Tour booking guide for Cancellation of confirmed arrangements is subject to cancellation fee as follows:

Cancellation notice received:

LAND SERVICES:

From 30 days before the commencement of services:  No charge

From 15 – 29 days before the commencement of services: 20% charge of the total invoice

From 7 – 14 days before the commencement of services: 50% charge of the total invoice

From 1 – 6 days before the commencement of services: 100% charge of the total invoice

CONTACT US & RESERVATIONS

TOUR BOOKING GUIDE

All tours and services can be booked directly with our office as below:

AMIGO INTERNATIONAL CO., LTD

48 Duong Ba Trac street, Danang city, Vietnam

Hotline  +84 905 134 348 (Call us at anytime)

Viber/ Zalo: +84 905 134 348  /  fanpage: @amigogroup 

Email: phuong.gso@gmail.com / info@amigogroup.vn 

Website: www.amigogroup.vn

AMIGOGROUP.VN – YOUR TRAVEL PARTNER IN VIETNAM

*PRESTIGE & QUALITY, OUR GUARANTY*

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TOUR BOOKING GUIDE

HƯỚNG DẪN ĐĂNG KÝ TOUR VÀ HÌNH THỨC THANH TOÁN

1. ĐĂNG KÝ TOUR QUA ĐIỆN THOẠI

Bước 1: Truy cập và tìm kiếm thông tin qua hệ thống http://amigogroup.vn

Bước 2: Gọi điện đến số hotline Công ty: 0905 134 348 / 0905 664 348 để đăng ký tour.

Bước 3: Chọn hình thức thanh toán.

Bước 4: Nhân viên giao vé / voucher đến nhà khách hàng HOẶC email gửi voucher đến khách hàng   => đăng ký thành công

2. ĐĂNG KÝ QUA HỆ THỐNG TRỰC TIẾP

Bước 1: Truy cập và tìm kiếm thông tin qua hệ thống http://amigogroup.vn

Bước 2: Nhấp chuột vào nút “ĐẶT TOUR”  và điền đầy đủ thông tin vào khung đăng ký sau đó gửi đăng ký.

Bước 3: Nhân viên CÔNG TY sẽ liên hệ lại và xác nhận thông tin.

Bước 4: Nhân viên giao vé/ voucher đến nhà khách hàng HOẶC email gửi voucher đến khách hàng => đăng ký thành công

3. THANH TOÁN

  • Thanh toán tại văn phòng Công ty
  • Thanh toán khi giao vé
  • Thanh toán chuyển khoản